THE DANGER OF POOR CUSTOMER SERVICE

​In my opinion, I believe that some companies get so powerful and rich that they forget the primary reason why they got there in the first place; their CUSTOMERS.

I have worked for Fortune 500 corporations, Federal and local governments as well as the nonprofit sector. I don’t recall ever not having a customer oriented mind. Respecting my customers, from my top rich and powerful doctors, to the most vulnerable and hopeless homeless person was always my commitment. To me they are all at the same respect level and they will always be.

Going back to companies, it’s the responsibility of top executives to create a culture of excellence by educating their employees. That culture begins with the importance of customer service. Product knowledge and/or services offered should follow that.

I just had a bad customer service experience with a huge company that obviously underestimated my knowledge and abilities. However, since I have a voice, and I felt it was my responsibility, I took action immediately, leaving them baffled. I also gave them a lecture for not providing adequate training to their employees, hence, they failed to represent their company accordingly to my standards.

All this to say that as customers we should be treated with respect and companies must convey that message strongly to the employees that are in direct contact with their customers.
I am just saying!